10 Tips to Streamline Your Chiropractic Patient Testimonial Videos
Like any other aspect of your Chiropractic practice, you need to streamline your Video Chiropractic Patient Testimonial process. A video patient testimonial is a highly valuable marketing tool, but obtaining it shouldn’t disrupt patient flow and other activities within your practice. Let’s look at 10 easy ways we can make the process more efficient.
1. Delegate Responsibility: Decide who will be responsible for the patient testimonial process. It’s usually a good idea to have one or two people trained and educated on the entire process. These individuals should be the only ones filming the testimonials etc. Having specific individuals responsible for the process leads to consistency and efficiency. Having 2 individuals well versed in the process allows for life to continue on in the event a staff member is ill or otherwise absent from the practice.
2. Determine who will be approached: Not every patient is going to be a candidate for a video Chiropractic patient testimonial. The ideal candidate is a happy and long term member of your practice who’s been through the acute stage of care and has decided to stay with your practice for wellness or maintenance care. A patient with an outgoing personality is always a plus as well.
Be sure to sit down in a meeting with your staff and discuss the importance of knowing who to approach.
3. Determine WHEN to approach patients: Once you and your staff have defined the right type of patient to approach, you need to discuss when, and when not, to request a testimonial from them.
If a patient is going through personal tragedy (such as a death or divorce), experiencing an acute flare up of their condition, or just disputed a bill with your office then NOW is not a good time to be asking for a testimonial from them. Knowing WHEN to ask is probably just as important to know who to ask.
4. Keep records: Make a notation of which patients have already supplied, or declined to supply, a testimonial. It’s certainly acceptable to “try again” with a reluctant patient at a later point but don’t be too pushy. Repeatedly badgering reluctant patients or constantly asking patients who’ve already supplied a testimonial is going to offend and alienate your patients.
5. Come up with a script: You need a plan and direction for the entire patient testimonial process. One great way to do this is to develop scripts. These don’t necessarily have to be rigid scripts followed verbatim by staff. Simply give your staff an idea of how they should approach patients, a general idea of what to say, and plan out the ideal patient testimonial process. If you don’t like the idea of a “script” consider this an outline or guide for the entire process.
The most important aspect of your patient testimonial script is going to be how it guides the flow of tasks. Concern yourself less with telling staff what to say and more with guiding them on the order you’d like things performed. Your script should outline where patients are taken to complete testimonial release forms and how the patient is guided through the entire process.
6. Decide on a length: Decide on a desired length for each testimonial. In general one to two minutes is usually ample time for a patient to get their point across. Anything longer runs the risk of losing the attention of the audience. Of course you can vary your requirements as you see fit, but defining a soft cap on testimonial length can streamline the process and keep patients from rambling.
Determining a limit on the length of time required of the practice to obtain patient testimonials is another great way to keep things moving efficiently. In general the entire process shouldn’t take any more than 5 or 10 minutes. Let your staff know what you expect of them.
7. X marks the spot: If you’ve decided to set aside a dedicated location for your testimonials you can further expedite the process by marking where patients sit or stand, and where cameras and lighting should be placed. Taping an “X” on the spot you want the patient is a great way to speed up positioning and camera adjustments.
You can take further actions such as permanently mounting lighting in place or mounting a camera on a tripod and preventing it from being bumped out of position.
8. Be professional: While many practices have a very loose and fun atmosphere, you should maintain a great deal of professionalism in the video testimonial process. Maintaining this professionalism will help prevent staff from going “off track” with friendly and talkative patients and will result in higher quality testimonials.
9. Thank your patient!: Be sure to thank patients for taking time to provide their testimonial. Following up with a “thank you” post card in the mail is a great way to express your gratitude.
10. Practice: Although it seems a little weird, you need to practice the entire process a few times before approaching patients. Getting together with staff and going through a few dry runs is a great way to make sure everyone understands the process and procedures. Take a lunch hour one day and run through the process with some mock patients.
These are 10 simple tips to maximize the efficiency of your video Chiropractic patient testimonial process. You and your patients are very busy. Keeping the entire process running smoothly and quickly will keep your practice and your patients happy. It also increases the likelihood that other patients will participate once they see it is quick and painless.